NEED HELP?

Frequently Asked Questions

Or send us an email to：
support@fastsneaker.com. We are available 24/7 to assist you!

Are the sneakers authentic?
1. Authentic Base Products: Every sneaker we sell begins as a legally purchased, authentic Nike, Adidas, or other brand footwear. 2. Customization Process:Our designers transform these authentic shoes into limited-edition artworks through hand-painting, embroidery, and material alterations. 3. Trademark Respect:All brand names, logos, and trademarks mentioned belong solely to their respective owners. Our customizations constitute artistic expression under the 'first sale doctrine'.
How long will it take to get my orders?
Custom sneakers are handcrafted based on your order. The customization process involves several steps to ensure quality. Typically, you will receive your order within 2-3 weeks. If there are any delays, we will contact you promptly.
Do you ship worlwide?
Yes, we ship worldwide. We provide free tracked shipping for orders to any country.Customers are responsible for customs and duties. As customs and duties vary depending on the destination, we cannot confirm the amount of these charges. The local customs team will contact the customer directly for payment. If payment is not made, the package will be destroyed, and we will not be able to provide a refund.
What is Purchase Protection?
We offer purchase protection for all orders. If you haven't received your order, or if the sneakers differ significantly from the product advertised, we'll refund your order and handle the issue with the artist ourselves—so you can shop with confidence.If you have any product complaints, please contact us immediately. We'll assess each case and make a decision.
Can I get a refund or cancel my order?
As all our products are custom-made, we don't offer refunds or exchanges, so please make sure of your size before placing an order.
How should I clean and maintain my sneakers?
Our custom sneakers are meticulously handcrafted and should be handled with care when worn. While they are durable, improper usage can lead to damage, so we advise careful maintenance.Avoid using washing machines. We recommend using a bristle brush and sneaker cleaner.

Have you any question? We're ready to help.